Managing difficult interpersonal interactions
In this training, you will discover how to better prepare and react in a more appropriate and peaceful manner facing demanding and sometimes aggressive clients, suppliers, patients, collaborators or colleagues.
In person, remotely, or a mix of both
OPCO funding available,
Business,
Personal funds
The objectives of the training course: Difficult interpersonal interactions
Knowing how to identify dealing with "difficult" personalities and adapting one's behavior
Implement the conditions that will allow defuse tense situations
Assert oneself facing a "difficult" interlocutor and knowing managing induced stress
Why choose this training program?
- Access a better understanding of oneself and one's own mechanisms in the face of tense relational situations
- Understanding and to become familiar with the different types of "difficult" interlocutors"
- Learn to preventing and managing potential aggression in people , adopting best practices
- Understanding the conflict strategies and toxic communication methods, and how to defuse them
-
Developing your Emotional Intelligence: learning to manage stress and emotions, developing an attitude of listening and open questioning, and assertiveness
- To practice understanding and diagnosing situations, choosing your arguments, negotiating, asserting yourself, knowing how to say NO, getting support, staying calm
- Knowing the tools and methods allowing to reduce the induced stress by the situation and its impact on its mental health
-
Mastering the gestures and attitudes to avoid when faced with conflict amplifiers.
How does the training take place?
step 1
A questionnaire to gather expectations and a preliminary individual interview to explore training needs
step 2
step 3
step 4
An example of a group workshop program
Prevent
Developing self-awareness to build confidence in one's approach to complex interactions. Understanding and utilizing one's resources, identifying one's strengths and their impact on relationships. Knowing how to choose a conflict management strategy based on the other person's behavior and daring to assert oneself.
React
Handling delicate situations, understanding the obstacles and
blockages, taking a step back from one's emotions and detaching oneself, avoiding aggravating gestures and attitudes, using empathy and active listening, preserving one's energy, expressing oneself assertively, setting limits and reframing non-violently.
To recover
Taking care of oneself to recharge, to replenish one's batteries after the storm. Finding outlets, asking for support, recognizing and naming one's emotions and the resulting needs, practicing meditation and heart coherence, welcoming and accepting the situation.
