Our training programs

Managing difficult interpersonal interactions

In this training, you will discover how to better prepare and react in a more appropriate and peaceful manner facing demanding and sometimes aggressive clients, suppliers, patients, collaborators or colleagues.

One to several days, to be decided together

In person, remotely, or a mix of both

OPCO funding available,
Business,
Personal funds

The objectives of the training course: Difficult interpersonal interactions

Knowing how to identify dealing with "difficult" personalities and adapting one's behavior

Implement the conditions that will allow defuse tense situations

Assert oneself facing a "difficult" interlocutor and knowing managing induced stress

Why choose this training program?

Access a better understanding of oneself and one's own mechanisms in the face of tense relational situations
Understanding and to become familiar with the different types of "difficult" interlocutors"
Learn to preventing and managing potential aggression in people , adopting best practices
Understanding the conflict strategies and toxic communication methods, and how to defuse them
Developing your Emotional Intelligence: learning to manage stress and emotions, developing an attitude of listening and open questioning, and assertiveness
To practice understanding and diagnosing situations, choosing your arguments, negotiating, asserting yourself, knowing how to say NO, getting support, staying calm
Knowing the tools and methods allowing to reduce the induced stress by the situation and its impact on its mental health
Mastering the gestures and attitudes to avoid when faced with conflict amplifiers.

How does the training take place?

step 1

A questionnaire to gather expectations and a preliminary individual interview to explore training needs

step 2

Workshop / Group training: online or in person, in English or French, 2 days

step 3

Individual coaching sessions for in-depth learning, and group co-development sessions to learn from each other

step 4

A follow-up day 6 months to a year later to assess progress and develop remaining skills

This training is fully customizable according to your expectations and objectives.

An example of a group workshop program

Prevent

Developing self-awareness to build confidence in one's approach to complex interactions. Understanding and utilizing one's resources, identifying one's strengths and their impact on relationships. Knowing how to choose a conflict management strategy based on the other person's behavior and daring to assert oneself.

React

Handling delicate situations, understanding the obstacles and
blockages, taking a step back from one's emotions and detaching oneself, avoiding aggravating gestures and attitudes, using empathy and active listening, preserving one's energy, expressing oneself assertively, setting limits and reframing non-violently.

To recover

Taking care of oneself to recharge, to replenish one's batteries after the storm. Finding outlets, asking for support, recognizing and naming one's emotions and the resulting needs, practicing meditation and heart coherence, welcoming and accepting the situation.