{"id":1507,"date":"2026-10-30T18:01:57","date_gmt":"2026-10-30T17:01:57","guid":{"rendered":"https:\/\/aktasens.fr\/?p=1507"},"modified":"2026-10-30T18:21:23","modified_gmt":"2026-10-30T17:21:23","slug":"intelligence-emotionnelle-competence-professionnelle","status":"publish","type":"post","link":"https:\/\/aktasens.fr\/en\/intelligence-emotionnelle-competence-professionnelle\/","title":{"rendered":"Emotional intelligence at work: a skill that can be developed"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1507\" class=\"elementor elementor-1507\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1432881e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1432881e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34be58a0\" data-id=\"34be58a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d7dbd8a elementor-widget elementor-widget-accordion\" data-id=\"5d7dbd8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1561\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1561\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quick Read \/ Summary<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1561\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1561\"><p><span style=\"font-weight: 400;\">Emotional intelligence at work means recognizing your own emotions and those of others, and using them to communicate, decide, and cooperate more effectively. Daniel Goleman describes it in five pillars: self-awareness, self-control, motivation, empathy, and social skills.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can be measured with tools like the EQ-i 2.0 and can be developed at any age, through practice: naming one&#039;s emotions, asking for feedback, practicing in situations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L&#039;\u2019<\/span><b>emotional intelligence at work<\/b><span style=\"font-weight: 400;\">, It&#039;s the ability to recognize your own emotions and those of others, and to use them to communicate, decide, and cooperate better. A meeting that goes off the rails, a colleague who annoys you, a reorganization that no one has explained: it&#039;s in these moments that we see it in action.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news is that it&#039;s a skill: it can be learned like any other ability, and you can improve throughout your life. In this article, we explain where the concept comes from, what happens in the brain, how it&#039;s used at work, how to measure it, and how to develop it.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa614f2 elementor-widget elementor-widget-heading\" data-id=\"7aa614f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">What if your emotions became information rather than obstacles?\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb20188 elementor-widget elementor-widget-heading\" data-id=\"1cb20188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is emotional intelligence?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78ddcc2b elementor-widget elementor-widget-text-editor\" data-id=\"78ddcc2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Corinne Martin, in her book <em>\u00ab&quot;Emotion, emotion, emotion, the intelligence of emotions&quot;\u00bb<\/em> (April 2019), defines it as the ability of an individual to recognize their own emotions and those of others, and to use this information to guide their thinking and behavior effectively.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The concept appeared in 1990 in the work of two psychology researchers, Peter Salovey and John Mayer. Daniel Goleman popularized it in 1995 with his book <em>Emotional Intelligence<\/em>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is one of the soft skills, one of the 4 skill families that we describe in our article for <\/span><a href=\"https:\/\/aktasens.fr\/fr\/comment-identifier-clairement-ses-competences-transferer-et-nouveau-metier\/\"><span style=\"font-weight: 400;\">identify one&#039;s transferable skills<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Its different dimensions are interconnected.<\/strong> : when you make progress on one, you also make progress on the others.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c17d0c7 elementor-widget elementor-widget-heading\" data-id=\"c17d0c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The 5 pillars of emotional intelligence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10832137 elementor-widget elementor-widget-text-editor\" data-id=\"10832137\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In his 1998 version for the world of work, Daniel Goleman describes <\/span><b>5 pillars<\/b><span style=\"font-weight: 400;\"> : self-awareness, self-control, motivation, empathy and social skills.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>The awareness of oneself<\/strong>i: Know what you feel and how it changes the way you work. For example, noticing that your emails become more curt when you are under pressure.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Self-control<\/strong> Don&#039;t let emotion decide for you. Wait until the next day to respond to a message that hurt you.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Motivation<\/strong> : maintain momentum towards a goal that matters to you, even when results are slow in coming.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Empathy<\/strong> : to perceive what the other person is experiencing, including what they are not saying. A silent colleague in a meeting does not necessarily agree.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Social skills<\/strong> : to move a relationship or a team forward, to manage a disagreement, to persuade without crushing.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Mayer and Salovey proposed in 1997 another breakdown, into 4 components: perceiving emotions, using them to reflect, understanding them and managing them. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The two models largely overlap. The first starts from workplace behaviors, the second from mental capabilities.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9660be elementor-widget elementor-widget-heading\" data-id=\"3d9660be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What happens in the brain<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44778970 elementor-widget elementor-widget-text-editor\" data-id=\"44778970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">An emotion is first and foremost a rapid reaction of the body, which the front of the brain can then modulate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The word emotion comes from Latin <em>emovere<\/em>, which means <em>\u00ab&quot;to set in motion&quot;\u00bb<\/em>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">When something pleasant or unpleasant happens, our brain sends a signal to our body to move. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most often, it is one of the 4 primary emotions: <strong>fear, anger, sadness or joy<\/strong>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other, more complex reactions may follow: disgust, surprise, shame, guilt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Two areas of the brain are involved: <\/span><\/p>\n<ul>\n<li><strong>l<\/strong><span style=\"font-weight: 400;\"><strong>\u2018&#039;amygdala raises the alarm<\/strong> She reacts very quickly, before you even have time to think. <\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>The prefrontal cortex<\/strong>, at the front of the brain, then allows you to step back, analyze the situation and choose your reaction.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Putting a word to what one feels reduces its intensity. In 2007, the team of researcher Matthew Lieberman, at the University of California, Los Angeles, observed this in brain imaging: when participants named the emotion expressed by a face in a photo, their amygdala reacted less. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">That&#039;s why <\/span><b>name the emotion<\/b><span style=\"font-weight: 400;\"> is the first step towards emotional intelligence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Imagine, conversely, letting your emotions run wild when speaking to someone whose intentions you don&#039;t fully understand. At work, the consequences are quickly apparent.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5d7ce6 elementor-widget elementor-widget-heading\" data-id=\"3a5d7ce6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Emotional intelligence at work, in practical terms\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-171d2f8c elementor-widget elementor-widget-text-editor\" data-id=\"171d2f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It is most noticeable during moments of tension.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>A critique during a meeting <\/strong>In the heat of the moment, we either justify ourselves or counter-attack. With a little perspective, we identify what stings, ask for a specific example, and respond later if necessary.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>A disagreement with a colleague<\/strong> In the heat of the moment, each side sticks to its position. By looking for what matters to the other (deadlines, recognition, peace of mind), common ground can often be found.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>A change imposed<\/strong>, Such as a reorganization or the arrival of a new manager: in the heat of the moment, anxiety can turn into rumors or resistance. Expressing concerns, whether personal or within the team, helps to ask the right questions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>A period of high demand <\/strong>In the heat of the moment, irritability rises and communication deteriorates. Recognizing these warning signs (sleepiness, impatience, drier emails) helps to adjust before things reach a breaking point.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><em>How can you tell if your emotional intelligence is developed?<\/em> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some signs: you know how to say what you feel, you take time before responding when you are upset, you listen until the end, you recognize your mistakes and you ask for feedback on your way of doing things.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b1fea9a elementor-widget elementor-widget-heading\" data-id=\"1b1fea9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to develop your emotional intelligence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89044e9 elementor-widget elementor-widget-text-editor\" data-id=\"89044e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Like any skill, it comes from regular practice and feedback from others.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hold a <\/span><b>emotional journal<\/b><span style=\"font-weight: 400;\"> A few minutes a day: the situation, the emotion felt, your reaction. After a few weeks, your triggers will appear.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make it a habit to <strong>Name what you are feeling<\/strong> before taking action. <em>\u00ab&quot;I am annoyed&quot;<\/em>\u00a0\u00bb&quot; is often enough to lower the pressure, as we saw above.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Practice active listening<\/strong> : listen to understand, not to prepare your answer, then rephrase before giving your opinion.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Ask for feedback from your professional network. <\/strong>: 360-degree feedback compares the image you have of yourself with that of your colleagues, your manager, and your collaborators.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Practice in real-life situations<\/strong>, In training or coaching, rather than alone with a book. You learn to have a difficult conversation by experiencing it.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When stress sets in, certain approaches also act directly on brain function. We discuss this in our article on <\/span><a href=\"https:\/\/aktasens.fr\/fr\/blog-neurofeedback-biofeedback-comprendre-fonctionnement-travail\/\"><span style=\"font-weight: 400;\">neurofeedback<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfeceee elementor-widget elementor-widget-heading\" data-id=\"dfeceee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Measuring one&#039;s emotional intelligence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb5ef4e elementor-widget elementor-widget-text-editor\" data-id=\"bb5ef4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It is assessed using 2 families of tools: questionnaires where one describes oneself, and tests where one solves situations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most well-known questionnaire is the\u2019<\/span><b>EQ-i<\/b><span style=\"font-weight: 400;\"><strong> 2.0<\/strong>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>He organizes the results into 5 dimensions<\/strong> : <\/span>self-perception, individual expression, human relationships, decision-making and stress management.<\/p>\n<p>This is the wheel you see below. As you answer it yourself, it shows how you see yourself, and that&#039;s already a good starting point.<\/p>\n<p><span style=\"font-weight: 400;\">The MSCEIT, on the other hand, is an aptitude test built on the model of Mayer and Salovey: it presents you with situations, and your answers are compared to those of experts or a large sample of people. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The 360-degree feedback completes the package with the perspective of others.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What you do with the results matters more than the score. Choose one or two areas to work on, not all at once. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Aktasens, <strong>the Confidence module of our Choosing Yourself assessment<\/strong> dedicates 2 hours to emotional intelligence with the EQ-i 2.0. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our in-company training program begins with a diagnostic assessment., <strong>Leadership mapping<\/strong>, followed by a 1 hour 30 minute individual feedback interview.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ab962d elementor-widget elementor-widget-image\" data-id=\"69ab962d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aktasens.fr\/wp-content\/uploads\/elementor\/thumbs\/Roue-EQi-rpdhi7ldlndatdfv0xukal28ng0bffdby9qo4sy4qw.webp\" title=\"EQi Wheel\" alt=\"Roue EQ-i 2.0 de l&apos;intelligence \u00e9motionnelle : perception de soi, expression individuelle, relations humaines, prise de d\u00e9cision et gestion du stress\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f71bd9d elementor-widget elementor-widget-heading\" data-id=\"f71bd9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Getting support to develop your emotional intelligence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fcf9f3 elementor-widget elementor-widget-text-editor\" data-id=\"5fcf9f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We progress faster with an outside perspective and real-life scenarios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For a team or group of managers, the <\/span><b>in-company training<\/b><span style=\"font-weight: 400;\"> is the most suitable format. At Aktasens, <\/span><a href=\"https:\/\/aktasens.fr\/fr\/formations-en-entreprise\/intelligence-emotionnelle\/\"><span style=\"font-weight: 400;\">our emotional intelligence training<\/span><\/a><span style=\"font-weight: 400;\"> follows 4 steps: <\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">A <strong>diagnosis<\/strong> starting point, <\/span><\/li>\n<li><span style=\"font-weight: 400;\">A <strong>group workshop<\/strong> of one or two days, <\/span><\/li>\n<li><span style=\"font-weight: 400;\">of the <strong>individual coaching sessions<\/strong> to go further, <\/span><\/li>\n<li><span style=\"font-weight: 400;\">then a <strong>recap day<\/strong> 6 months to a year later, to measure progress. <\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">It can be done in person, remotely or in a hybrid format, and it is eligible for funding by your OPCO.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For a single person, the <\/span><a href=\"https:\/\/aktasens.fr\/fr\/coaching-individuel-en-entreprise\/\"><span style=\"font-weight: 400;\">individual coaching<\/span><\/a><span style=\"font-weight: 400;\"> works on your own situations: relational coaching to better control your emotions and manage conflicts, or coaching with 360-degree feedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Emotional intelligence<\/strong> It also matters when you&#039;re considering your professional future: we explain why in our article on <\/span><a href=\"https:\/\/aktasens.fr\/fr\/lintelligence-emotionnelle-reussite-bilan-de-competences\/\"><span style=\"font-weight: 400;\">Emotional intelligence in a skills assessment<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><em><span style=\"font-weight: 400;\">One of our trainees was known for being very blunt, and some people felt attacked. The training helped him understand that this direct tone stemmed from a lack of self-esteem and difficulty managing his emotions: he spoke that way to protect himself from others&#039; reactions. Through exercises to identify his emotions and their triggers, he learned to observe himself more closely and soften his manner of speaking.<\/span><\/em><\/p>\n<p><span style=\"font-weight: 400;\">You can also write to us through our <\/span><a href=\"https:\/\/aktasens.fr\/fr\/contact\/\"><span style=\"font-weight: 400;\">contact form<\/span><\/a><span style=\"font-weight: 400;\"> for a free initial exchange.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e86136 elementor-align-center elementor-widget-mobile__width-initial elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"3e86136\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/contact-aktasens\/30min\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book your free call (30 min)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7126db06 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7126db06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ebb8e58 elementor-widget elementor-widget-heading\" data-id=\"1ebb8e58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff3436e elementor-widget elementor-widget-tp-accordion\" data-id=\"1ff3436e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<div class=\"theplus-accordion-wrapper elementor-accordion\"\r\n    id=\"accordion6af3439999962\" data-accordion-id=\"accordion6af3439999962\"\r\n    data-connection=\"\"\r\n    data-accordion-type=\"accordion\"\r\n    data-heightlight-text>\r\n\r\n            <div class=\"theplus-accordion-item\" >\r\n            <div id=\"elementor-tab-title-5361\" class=\"elementor-tab-title plus-accordion-header active-default text-left\" tabindex=\"5361\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5361\" aria-expanded=\"true\">\r\n                <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\r\n                <span style=\"width:100%\">What are the powers of emotional intelligence?<\/span>                            <\/div>\r\n\r\n                        <div id=\"elementor-tab-content-5361\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content active-default\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5361\">\r\n                <div class=\"plus-content-editor\" ><p><span style=\"font-weight: 400;\">At work, it helps to remain calm under pressure, to defuse conflict before it escalates, to make decisions with more perspective, and to understand what motivates others. These effects come from habits that can be practiced at any age.<\/span><\/p><\/div>\r\n            <\/div>\r\n                    <\/div>\r\n        \r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The good news is that emotional intelligence is a skill, which means it can be learned like any other theoretical or technical skill and we can continually improve.<\/p>","protected":false},"author":1,"featured_media":7308,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[22],"class_list":["post-1507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outilspro","tag-intell"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Intelligence 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